Last updated: August 23, 2026
Thank you for shopping with Home & Salt. We want to make your delivery experience as smooth and straightforward as possible.
This Shipping Policy explains how order processing, shipping, tracking, delivery, and related matters are handled for purchases made through our online store.
Order Processing
Orders are typically processed before they are handed over to the shipping carrier.
Processing times may vary depending on:
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Product availability
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Fulfillment location
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Order volume
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Weekends and public holidays
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Supplier or warehouse processing times
Once your order has been processed and shipped, tracking information will be provided where available.
Estimated Delivery Times
Delivery times may vary depending on the product, shipping destination, fulfillment location, and carrier.
Typical estimated delivery time:
[INSERT ESTIMATED DELIVERY RANGE, e.g. 7–15 business days]
Please note that delivery estimates are provided as a general guide and are not guaranteed unless explicitly stated otherwise.
Orders may occasionally arrive earlier or later than the estimated delivery window.
Multiple Shipments
Home & Salt works with different fulfillment partners and warehouses.
If your order contains multiple products, the items may occasionally be shipped separately and arrive in different packages.
You may therefore receive more than one tracking number for the same order.
There is no additional shipping charge simply because an order is delivered in multiple packages unless otherwise stated at checkout.
Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or minimum-spend shipping offers.
Any applicable conditions will be clearly displayed on our website.
Order Tracking
Once tracking information becomes available, it will normally be sent to the email address used when placing your order.
Please allow some time for tracking information to update after receiving your shipping confirmation.
Tracking systems may occasionally take 24–72 hours to display the latest shipment information.
If your tracking information has not updated for an extended period, please contact our customer support team.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or region
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Postal or ZIP code
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Country
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Contact information
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to update the address, but we cannot guarantee changes once an order has entered processing or shipment.
Incorrect or Incomplete Addresses
Orders may be delayed, returned, or undeliverable if the shipping address provided is incorrect or incomplete.
If a package is returned because of an address entered incorrectly by the customer, additional shipping charges may apply if reshipment is requested, where permitted by applicable law.
Delayed Shipments
Occasional delivery delays may happen due to circumstances outside our reasonable control.
These may include:
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Carrier delays
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Customs processing
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Weather conditions
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Public holidays
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Transportation disruptions
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High seasonal shipping volumes
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Supply chain issues
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Incorrect or incomplete addresses
If your order appears to be significantly delayed, please contact us and we will help review the available tracking information.
Lost Packages
If you believe your package has been lost in transit, please contact us with your:
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Order number
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Name
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Delivery address
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Tracking number, if available
We will review the available information and work with the relevant fulfillment or shipping provider where appropriate.
Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend:
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Checking around your delivery location
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Checking with household members
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Checking with neighbors where appropriate
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Checking with your building reception or mailroom
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Confirming the delivery address on your order
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Contacting the shipping carrier where appropriate
If you are still unable to locate the package, please contact us so we can review the situation.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please include:
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Your order number
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Clear photos of the damaged item
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Photos of the packaging
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A brief description of the issue
We will review the matter in accordance with our Returns & Refunds Policy.
International Shipping
Where international shipping is available, delivery times may vary depending on the destination country.
International shipments may also be subject to customs inspections or other processing requirements.
Any available shipping options will be displayed at checkout.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges may be the responsibility of the customer.
Home & Salt does not control charges imposed by customs authorities or local governments.
We recommend reviewing your country's import requirements before ordering if you are unsure.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible.
We will do our best to accommodate your request.
However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to make changes or cancel it.
Refused or Unclaimed Packages
Packages that are refused, unclaimed, or returned to the sender may be handled according to our Returns & Refunds Policy.
Any shipping or handling costs incurred may be deducted from an applicable refund where permitted by law.
Shipping Restrictions
Some products may not be available for delivery to certain locations due to carrier restrictions, local regulations, supplier limitations, or other operational reasons.
If we are unable to fulfill your order to the address provided, we will contact you and provide an appropriate resolution.
Contact Us
If you have questions about shipping or need assistance with an existing order, please contact us:
Home & Salt
Email: [support@homeandsalt.com]
Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.