At Home & Salt, we want your order to reach you as smoothly as possible. Below you'll find helpful information about order processing, delivery, tracking, multiple shipments, and what to do if there is an issue with your package.
Order Processing
Once your order is placed, it may require some time to be processed before shipment.
Processing times can vary depending on:
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Product availability
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Fulfillment location
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Warehouse processing
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Weekends and public holidays
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Seasonal order volume
Once your order has been prepared and shipped, tracking information will be provided where available.
Estimated Delivery Time
Our typical estimated delivery time is:
[INSERT DELIVERY RANGE — for example, 7–15 business days]
Delivery times may vary depending on the product, shipping destination, fulfillment center, and carrier.
Please note that estimated delivery times are provided as a general guide and are not guaranteed.
Occasional delays may occur due to circumstances outside our control.
Shipping Costs
Available shipping methods and any applicable shipping charges will be shown during checkout.
From time to time, we may offer:
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Free shipping
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Minimum-order free shipping
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Promotional shipping rates
Any applicable offer and its conditions will be displayed on our website or during checkout.
Order Tracking
Where tracking is available, you will normally receive a shipping confirmation email containing your tracking information once your order has been dispatched.
Please allow approximately 24–72 hours for tracking information to begin updating after receiving your tracking number.
You can use our Track Your Order page to check the latest available status of your shipment.
Multiple Packages
Some Home & Salt products may be stored or fulfilled from different warehouses.
If you order more than one product, your items may occasionally:
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Ship separately
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Arrive on different days
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Have different tracking numbers
If part of your order arrives before the rest, don't worry—the remaining items may still be on the way.
Where We Ship
Available shipping destinations are shown during checkout.
Enter your shipping address during checkout to confirm whether we currently deliver to your location.
Shipping availability may vary depending on the product and destination.
International Orders
Where international shipping is available, delivery may take longer due to:
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Customs processing
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Local carrier handling
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Import procedures
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Destination-country requirements
International orders may also be subject to customs duties, taxes, or other import charges.
Unless otherwise stated at checkout, these charges may be the responsibility of the customer.
Customs & Import Fees
Customs duties, import taxes, brokerage charges, or other government fees may be imposed by your destination country.
These charges are determined by local authorities and are outside the control of Home & Salt.
We recommend checking your country's import requirements if you are unsure whether additional charges may apply.
Shipping Address Changes
Please double-check your delivery information before completing your order.
Make sure your:
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Name
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Street address
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Apartment or unit number
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City
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State or region
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Postal or ZIP code
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Country
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Contact information
are entered correctly.
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to make the requested change, but once an order has entered processing or shipment, we may no longer be able to update the address.
Delayed Orders
Most orders arrive within their estimated delivery window, but occasional delays can happen.
Possible reasons include:
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Carrier delays
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Weather conditions
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Customs processing
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Public holidays
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High shipping volumes
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Transportation disruptions
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Supply chain delays
If your order appears to be significantly delayed, please contact us with your order number so we can review the available tracking information.
Tracking Says Delivered, but I Can't Find My Package
If your tracking shows Delivered but you cannot locate your order, we recommend checking:
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Around your property
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With household members
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With neighbors
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Your building reception or mailroom
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Any secure delivery location
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The shipping address used on your order
Some carriers may also mark packages as delivered shortly before the final physical delivery.
If you still cannot locate your package, please contact us and we will help review the situation.
Lost Packages
If your tracking has not updated for an extended period or you believe your package may have been lost in transit, please contact our support team.
Please provide:
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Your full name
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Order number
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Shipping address
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Tracking number, if available
We will review the shipment information and assist with the appropriate next steps.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Include:
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Your order number
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Clear photos of the product
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Photos of the packaging
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A brief description of the damage
We will review your request according to our Returns & Refunds Policy.
Incorrect or Missing Items
If you receive an incorrect item or something appears to be missing from your order, please contact us.
Before contacting us about a missing item, please check whether your order was divided into multiple shipments.
If there is an issue, include your order number and photographs where appropriate.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as quickly as possible.
We will make reasonable efforts to assist before your order enters processing or fulfillment.
Once an order has been processed or shipped, we may no longer be able to change or cancel it.
Need Help With Your Order?
We're here to help.
Home & Salt Customer Support
Email: [support@homeandsalt.com]
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
For full terms relating to delivery, please also review our Shipping Policy.