At Home & Salt, we understand that sometimes plans change or an order needs to be corrected. If you need to update or cancel your order, please contact us as soon as possible.
We will always do our best to help, but changes and cancellations are not guaranteed once an order has entered processing or fulfillment.
Changing Your Order
If you need to update an order after it has been placed, contact our customer support team as quickly as possible.
Possible changes may include:
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Updating a shipping address
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Correcting a name or contact detail
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Changing a product variation
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Adjusting the quantity of an item
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Removing an item from an order
Whether a change can be made depends on the current status of your order.
Once an order has entered processing, fulfillment, or shipment, we may no longer be able to make changes.
Changing Your Shipping Address
Please carefully review your shipping address before completing checkout.
If you notice an error after placing your order, contact us immediately.
Please provide:
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Your order number
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The incorrect shipping address
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The complete corrected shipping address
We will make reasonable efforts to update the address before fulfillment begins.
However, once an order has been processed or shipped, we may be unable to redirect it.
Home & Salt cannot guarantee delivery to an updated address if the original shipment has already been handed to the carrier.
Changing a Product or Variation
If you ordered the wrong product, color, size, quantity, or variation, please contact us as soon as possible.
If fulfillment has not yet begun, we may be able to update the order.
If the order is already being processed or has shipped, you may need to receive the item and follow our Returns & Refunds Policy.
Adding Items to an Existing Order
In most cases, we cannot add additional products to an order after checkout has been completed.
If you would like to purchase another item, you may need to place a separate order.
Because some products are fulfilled from different locations, separate orders may also arrive in different packages.
Cancelling an Order
If you would like to cancel your order, please contact us as soon as possible.
We will attempt to cancel the order before it enters processing or fulfillment.
However, submitting a cancellation request does not guarantee that the order can be cancelled.
Once an order has been:
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Processed
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Prepared for shipment
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Sent to a fulfillment partner
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Dispatched
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Handed to a shipping carrier
cancellation may no longer be possible.
If Your Order Has Already Shipped
If your order has already shipped, we generally cannot cancel or recall it.
Once the order arrives, you may be able to request a return if the product is eligible under our Returns & Refunds Policy.
Please do not refuse delivery or return a package to the sender without contacting us first, as the return address may differ from the original fulfillment location.
Cancellation Confirmation
Your order is not considered cancelled until you receive confirmation from Home & Salt.
If we successfully cancel an order that has already been paid for, an applicable refund will be issued to your original payment method.
Refunds for Cancelled Orders
If a paid order is successfully cancelled before shipment, we will issue a refund for the cancelled amount.
After a refund has been processed by us, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.
Processing times vary between financial institutions.
Partial Order Cancellations
If your order contains multiple items, it may sometimes be possible to cancel only part of the order.
This depends on whether the individual items have already entered processing or fulfillment.
If only part of an order can be cancelled, the remaining products will continue to be processed normally.
Orders That Cannot Be Cancelled
An order may be unable to be cancelled if:
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Fulfillment has already begun
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The product has already shipped
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A shipping label has been created and the order cannot be stopped
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The item is custom-made or personalized
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The product is being fulfilled by a third-party partner that has already accepted the order
We will let you know what options are available based on the status of your order.
Incorrect Information Provided at Checkout
Customers are responsible for providing accurate order and shipping information.
Please check all information carefully before submitting your order.
If incorrect information causes a delivery problem after we are no longer able to modify the order, additional shipping charges may apply for reshipment where permitted by law.
Duplicate Orders
If you accidentally place the same order more than once, contact us immediately.
If the duplicate order has not entered processing, we may be able to cancel it.
If it has already been processed or shipped, our standard return process may apply.
Pricing or Product Errors
In the unlikely event of an obvious pricing, stock, product-information, or technical error, we may need to cancel or modify an affected order.
If an order is cancelled after payment has been collected, the applicable amount will be refunded.
Fraud or Security Reviews
For customer and payment security, some orders may be reviewed before fulfillment.
We reserve the right to cancel an order where reasonably necessary due to suspected:
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Fraud
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Unauthorized payment activity
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Payment disputes
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Incorrect billing information
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Security concerns
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Abuse of promotional offers
If payment has already been collected for a cancelled order, an appropriate refund will be issued.
Need to Make a Change?
Please contact us as soon as possible:
Home & Salt Customer Support
Email: [support@homeandsalt.com]
Include:
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Your full name
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Order number
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Email address used for the order
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The change or cancellation you are requesting
The sooner you contact us, the more likely we may be able to help before fulfillment begins.
For information about returning an order after delivery, please review our Returns & Refunds Policy.