Last updated: August 23, 2026
At Home & Salt, we want you to feel confident when shopping with us. If something is not right with your order, please contact us and we will do our best to help.
This Returns & Refunds Policy explains how returns, refunds, damaged items, incorrect products, and cancellations are handled.
Return Window
Eligible items may be returned within 30 days of delivery.
To request a return, please contact us before sending any item back.
Items returned without prior approval may not be accepted.
Return Eligibility
To be eligible for a return, the item should generally be:
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Unused
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Unworn, where applicable
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In the same condition in which it was received
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In its original packaging where applicable
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Accompanied by proof of purchase or order information
We may request photographs or additional information before approving a return.
How to Request a Return
To start a return, contact us at:
Email: [support@homeandsalt.com]
Please include:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos of the item if it is damaged, defective, or incorrect
If your return is approved, we will provide instructions regarding the next steps and, where applicable, the correct return address.
Please do not send products back to the address shown on the original shipping label unless we specifically instruct you to do so.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us as soon as possible after delivery.
Include:
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Your order number
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Clear photographs of the item
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Photographs of the packaging
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A brief description of the issue
Depending on the circumstances, we may offer an appropriate resolution such as a replacement, refund, or other remedy in accordance with applicable law.
Incorrect Items
If you receive the wrong item, size, color, quantity, or variation, please contact us with your order number and photographs of what you received.
We will review the issue and provide the appropriate next steps.
Items That Cannot Be Returned
Certain products may not be eligible for return for health, hygiene, safety, customization, or other reasons.
Examples may include:
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Personalized or custom-made products
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Used products
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Products damaged through misuse
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Items missing parts or original packaging where required
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Certain hygiene-sensitive products once opened
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Gift cards
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Clearance or final-sale items where clearly marked and permitted by law
Any product-specific return restrictions will be stated on the relevant product page where appropriate.
Change of Mind Returns
If you change your mind about a purchase, you may request a return within the applicable return window.
The item must meet our return eligibility requirements.
Return shipping costs for change-of-mind returns may be the customer's responsibility unless otherwise stated or required by applicable law.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
If the item is confirmed to be damaged, defective, or incorrect due to an error on our side, we will provide an appropriate solution regarding return shipping where required.
For change-of-mind returns or other non-defective returns, the customer may be responsible for return shipping costs.
Original shipping charges may not be refundable unless required by applicable law.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to your original payment method.
Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued.
Processing times can vary by provider.
Partial Refunds
In certain circumstances, only a partial refund may be available.
This may include situations where:
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An item is returned with signs of use
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Parts or accessories are missing
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The product is damaged for reasons unrelated to shipping
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The item is returned outside the applicable return period
Any deduction will be handled in accordance with applicable law.
Exchanges
We may not always be able to offer direct exchanges because product inventory and fulfillment locations can vary.
If you need a different item or variation, contact us first.
Where appropriate, we may recommend returning the eligible item and placing a new order.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel your order before it enters processing or fulfillment.
However, once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible.
If the order has already shipped, you may need to follow the standard return process after delivery.
Packages Returned to Sender
If an order is returned because of:
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An incorrect address
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An incomplete address
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Failure to collect the package
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Refusal of delivery
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Other customer-related delivery issues
additional shipping charges may apply if reshipment is requested.
Any applicable refund may be reduced by shipping or handling costs where permitted by law.
Refunds for Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact us.
We may need to investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.
Refunds for Packages Marked Delivered
If tracking shows your order as delivered but you cannot locate it, please first:
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Check around the delivery location
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Ask household members
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Check with neighbors where appropriate
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Check with building reception or mailroom staff
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Confirm the shipping address on your order
If the package still cannot be located, contact us and we will review the available delivery information.
Sale Items
Sale items may generally be returned if they otherwise meet our return requirements unless they are clearly marked as Final Sale.
Final-sale restrictions will only apply where permitted by applicable law.
Consumer Rights
Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
If applicable law provides stronger rights than this policy, those legal rights will apply.
Contact Us
For return or refund questions, please contact:
Home & Salt
Email: [support@homeandsalt.com]
Please include your order number whenever contacting us about an existing purchase.